Today’s the Day

Should Shannon wait any longer before using bestPT practice management software?

Shannon strode into her physical therapy practice with a purposeful smile. Her office manager looked at her dubiously.

“Uh-oh,” Theresa said. “I know that look. You’re about to make changes.”

“Change is good,” Shannon said.

“Are we going to redecorate, the way you’ve been promising we would for months? That’s a change I could get behind. Otherwise, changes usually just mean more work for me.”

Shannon ignored Theresa’s banter. “You know that software we’ve been talking about?”

Theresa nodded. “bestPT.”

“Right. Today is the day.”

“Well, I’m very impressed by bestPT,” said Theresa. “It collects practice stats and makes them accessible and actionable, and makes it easy not only to track information but to translate it into work assignments so we get the follow-through we need.”

“That’s how it seemed to me,” Shannon agreed. “So many of the issues and problems we face day to day could be solved by the kinds of automated systems Vericle offers.”

“I agree,” said Theresa, “but can we afford it? We’ve just hired a new person and the holidays are coming up — you know that can be a slow time for us.”

“If it’s slow, we’ll have some time to get comfortable with the new system,” said Shannon. “If it isn’t slow, we’ll benefit from the streamlined workflow. And as for cost, I think it’ll save us money and help us make the practice more profitable.”

“I know that’s the idea,” Theresa said dubiously. “But what if it doesn’t work?”

“We’ve seen that it works.” Shannon thought about the demos they’d watched.

“I mean — what if it doesn’t work for us? What if we can’t get everyone to buy in or what if we’re too busy or it’s too hard and we don’t learn how to do it? Everyone I know can tell a story about some great new program that they sunk money into and then gave up on.”

Shannon considered. “Well, first of all, I think bestPT is different because of the kind of support they offer. They have lots of training materials, plus actual human coaches.”

Theresa nodded.

“Second,” Shannon went on, “we’re not just everyone. We’ve accomplished a lot already, building up this practice from nothing, and I know we can do this, too.”

Theresa smiled. “We are fairly amazing, aren’t we? I guess you’re right. I’ll call them today.”

Shannon smiled back. “I think we’re making the right decision.”

Should Shannon wait any longer before using bestPT practice management software?

Disclaimer: For HIPAA compliance, all characters appearing in this post are fictitious. Any resemblance to actual persons or actual events is purely coincidental.