“My name is Joe O’Connor, I’m a physical therapist. I’ve been the full owner of this practice for upwards of about 15 years now. Over time we just grew because we developed relationships with the local health centers, and some of the local orthopedic surgeons.
You have to have a clerical end as well, and that was something that we learned through trial and error. Having an internal billing source sometimes you don’t have that followup like you should, and the recommendation was made and I investigated bestPT, and I’m glad I did. The physical therapy billing company that I used prior to that just didn’t have the same communication ability with us that you guys have.
You have to have somebody that really knows how to deal with insurance companies and how to understand the physical therapy billing codes and what to do and what not to do. The thing that I enjoy the most is the better cash-flow, that’s really the bottom line. I see more money coming in and it’s nice to see the bank account going up.”