Physical Therapy Billing | How Nick Roselli Regained Control Over His Practice – a Case Study

Physical Therapy Billing | Case Study“My cash flow is not only better, but it is consistent. The results have been substantial in the last eight months. I have seen my per visit reimbursement go up by 27% and have been able to pay down all my debts.” says Nick Roselli, OTR/L, CHT, the owner of Nick Roselli Occupational Therapy.


Nick Roselli Occupational Therapy serves 2,000+ patients from all around New York and has four offices in Queens, Bronx, Brooklyn, and Manhasset. They currently employ seven full-time Occupational Therapists and ten full-time staff members.


Nick Roselli’s challenges before hiring bestPT:

  • Inconsistent / Unreliable Cash-flow
  • Low Per Visit Reimbursement  and missed CPT codes
  • Inability to track Key Performance Indicators
  • Sense of lack of control


Nick Roselli’s solution approach using bestPT:

  • Monthly practice management strategy sessions with bestPT Profitability Coach
  • Leveraging multiple teams for billing  follow up  and quality assurance
  • Using  Best PT cloud-based system for KPI tracking and analysis
  • Use of central ticketing system for workflow and teamwork management


As a result, Nick Roselli’s improved his KPIs as follows:

Physical Therapy Billing | Case Study graph

Physical Therapy Billing | Case Study graph 2

“I am ultra satisfied and extremely happy with the decision we made to go with bestPT. The best feedback I ever received was during my first conversation with our bestPT coach.   From that point forward my perspective changed because I recognized the efficiency and professionalism of bestPT, so I felt comfortable handing this aspects of my physical therapy practice over to them.   I am now able to grow my practice and expand without the added pressures I previously dealt with. BestPT opened my eyes to a better way to do business.”  

~ Nick Roselli