Adapt to physical therapy health care changes easily by streamlining paperwork, documentation and billing

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Physical therapy billing | health care changes“Because of our partnership with bestPT we are now able to focus more on patient care, more focus on growing our business, less focus on administration and billing and paperwork.”

-Kathleen Pegues, MS, OTR/L

Bit-By-Bit Therapeutic Riding Center

Pompano Beach, Florida  and Davie, Florida



My name is Kathleen Pegues I’m an occupational therapist and the CEO of Bit By Bit Therapeutic Riding Center here in South Florida.

Our practice specializes in hippo-therapy, which is a medical session where the horse is used as a tool in physical, occupational and speech therapy sessions.

One of the difficulties I’m finding as a CEO of a large nonprofit organization here in south Florida is that the changing health care arena is forcing us to adapt very quickly in order to get reimbursed for services. We have to adapt our paperwork, our documentation, the way that we do our billing. We have to adapt the way that we actually interact with our patients in many areas in order to be reimbursed for services.

We had attempted to do our billing internally for a few months and we recognized very quickly that was a complete disaster. The reason was very simple. That when we spend time training one individual all of our hopes and dreams rested on that one individuals shoulders. When that one individual went on vacation or, God forbid, left our organization, then our billing and collections ceased at that moment.

We recognized quickly that we needed to work with a larger organization. Are practices very fragmented. We had one system for scheduling, one system for note keeping, quite a different system for billing and collections. There was no central place that we went to for all of these processes.

“bestPT has essentially saved our organization.”

“Because of our partnership with bestPT we are now able to focus more on patient care, more focus on growing our business, less focus on administration and billing and paperwork.”