PT Billing Excellence Center

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Physical Therapy Excellence Center Overview

The Physical Therapist community is fractured. With diminishing margins, growing costs, and increased regulations, physical therapists are no longer able to continue to do business as they used to. bestPT has set out to build a methodology to overcome these challenges. By expanding our network of physical therapists, we use the ‘network effect’ to overcome the obstacles put before us by the insurance companies.

Demo of physical therapy software

PT Excellence Center

The bestPT Physical Therapy Excellence Center has accumulated a huge
knowledge base of how to grow a successful practice. Plus we provide you with
dedicated PT experts to help you with all of your Practice Management needs.


Ryan Irish

Client Support Executive

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Recently joining the team, Ryan is a highly disciplined healthcare manager with proven success delivering reliability, integrity, and enforcing HIPAA policy standards throughout the healthcare industry..[/expand]

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Jared Reites, DPT

Consultant

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Jared is a Doctor of Physical Therapy and Certified Athletic Trainer. He graduated from the University of South Florida, College of Medicine with a BS in Athletic Training in 2008 and the University of South Florida, College of Medicine with a Doctorate in Physical Therapy in 2011. Jared is currently the Director of Rehabilitation at a skilled nursing facility. Areas of expertise include orthopedics, neurological rehab, sports medicine rehabilitation, pediatrics, and documentation. He has extensive experience working with collegiate and professional athletes in all sports, most notably NCAA Division 1 and NFL athletes, along with experience working in pediatric developmental and sports medicine rehabilitation.[/expand]

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Lindsey Wolfe, PT

Consultant

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Lindsey graduated from the University of South Florida with her undergraduate degree in Biomedical Science. She continued with her graduate studies the University of South Florida to earn her Doctorate in Physical Therapy. After graduating, Lindsey gained experience in the acute care setting and then transitioned to outpatient care. She currently works in the outpatient setting with an emphasis on post-surgical patients ranging from total joint replacements to rotator cuff repair.[/expand]

Billing SWAT Team

We consider each office that we work with a partner. We invest in the success of your practice and work closely with all members of your staff. Your success is our success. Your office will have a dedicated, single point of contact within our PT Excellence Center working directly with you and your team.

      • U.S. Based personal support, offices in New Jersey and Florida.
      • Live support one click away from your bestPT workbench.
      • There is no limit or additional charges based upon the number of tickets, phone calls, or support your office requests.

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Kathleen Casbarro, CPC

SWAT Team Manager

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Kathleen brings 30 years of experience in Practice Management. She currently heads the Billing SWAT department, where she is responsible for the billing performance of over one hundred billing professionals covering over 500 practices and posting more than $14 million in monthly insurance payments. Kathy has owned and operated two successful turnkey DME businesses and shares her knowledge and business sense with the clients in bestPT.[/expand]

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Wendy Thorington

Billing SWAT Team Leader

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Wendy brings 5 years experience of bestPT, Coding certification, and 21 years experience in Practice Management with a specialty background in Chiropractic, Cardiology, Physical Therapy, Pediatrics, Optical, and Home Health. Wendy excels in identifying billing patterns, processing errors and/or system issues that inhabit the final adjudication of claims. Wendy continues to implement new billing validations as payers dictate their billing policies. Wendy is currently doing a portion of quality assurance on claims processed by the billing follow up team on a daily basis.[/expand]

Training Team

Your bestPT Training Team offers first-level support for software-related user issues and they provide Live Help Training Sessions to ensure a productive user experience. They will help your practice get the most from your bestPT billing software system.

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JESSICA PANCOAST

TRAINING TEAM MANAGER

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Jessica is the Training Team Manager. She makes sure tickets get answered as quickly and correctly as possible. She also works as the liaison between the Training team and bestPT’s technical teams to make sure all information in the system is up to date. If there are any technical issues Jessica gets them fixed as quickly as possible. Jessica never shies away from answering difficult questions and helps discover ways to perform the needed actions or display the required info in bestPT’s system.[/expand]

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GREG MONOKIAN

TRAINING SPECIALIST

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Greg can help you gain maximum benefits from using best’s system. You can also request live tutorials for modifying your EMR or superbill, reconciliation, and getting the most out of your reports by simply opening a ticket to Greg or the Training Team.[/expand]

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MIKE HOGAN

TRAINING SPECIALIST

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Mike is the newest member of bestPT’s Traning Team. His job is to assist you with any problems, as well as offer tips and suggestions for using bestPT’s physical therapy software efficiently. He can also help you with scheduling issues, EMR, and Reconciliation.[/expand]

In System

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Support Ticketing

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The ticket system is your fastest and most effective way to communicate with your staff or your Billing Team. Unlike voice messages and email, tickets cannot be lost or ignored because every action is recorded in a log. The ticket system tracks every action taken or not taken and thus everyone associated with a ticket is accountable.[/expand]

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Help Screen

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help-pageContext Sensitive Help Pages are available all over the bestPT software by simply clicking the button with a question mark. The help pages feature text explanations and videos for your easy understanding.[/expand]

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Training Videos

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Training Videos are available across the bestPT software by clicking the button with a question mark where ever you’re at. That button launches a help page. The help page videos are typically pretty detailed with step-by-step instructions and then there are also written instructions with even more detail. [/expand]