Jason Barnes: Youâ€™re spending 30 minutes a day on your physical therapy billing?
Michael Walsh, PT: Max yeah.
Jason Barnes: Does that include documentation?
Michael Walsh: That would include documentation.
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On a busy day, say like Monday is my heavy AR day, you guys have it all posted by Wednesday or Thursday the latest. So I get to do some stuff in there and make some comments. Itâ€™s just part of my routine.
I have made it part of my work flow so I donâ€™t have to take it home.
You know I used to take a laptop home everyday but I donâ€™t want to play around with it. I would rather play with my kids. So thatâ€™s the thing I mean itâ€™s done for me. Its part of my day.
I opened up my practice with bestPT from scratch. We had a 30-day downtime while we were getting loaded so we did some paper claims for workmanâ€™s comp, I hand typed my notes but I had a template. My template notes still took about 90 seconds because I had to print them out and sign it.
My receptionist tried to make copies, send a 1500 form out. So Iâ€™d say the whole process of doing one bill took about five minutes. While now, itâ€™s just an instant, boom, boom, boom, click, bill. Itâ€™s done.
And theyâ€™re gonna drag their feet, you know. Thereâ€™s a big fat cat up on the hill. Iâ€™m a little guy but if we do it right, itâ€™s good.
Jason Barnes: What sort of feedback do you get from the insurance companies on bestPT?
Michael Walsh: Well I got to tell you, on the commercial nothing because the transactions are so fast. I mean like I said, Blue Cross is usually three days. Tricare I just got a payment from them on a patient, Iâ€™m getting paid in less than seven days on them. Medicare looks like five or seven days.
But on the workmanâ€™s comp companies and the other companies, they hate you guys and I mean that as a positive because they sometimes call and ask me, tell your billing company to quit calling us, weâ€™re working as hard as we can.
So I say, theyâ€™re doing their job, their job is to get me paid.