Posts

Eldad De-Medonsa, PhD

“Radar” Software Controls Physical Therapy Claims Flow

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BESTPT Billing Radar, perhaps the BEST-KEPT secret in the medical billing industry?

Are you anxious about insurance claims payment delays? Needless to say, lack of control over your physical therapy claims process also affects your practice cash flow negatively and robs you of any peace of mind.

Ultimately, your business is doomed to die if you cannot track and predict your cash flow easily. And since a stressed out practice owner drives away patients, the growth of your physical therapy practice is further hindered. Without sufficient growth you cannot achieve any long-term profitability.

Of course, you don’t have the time to micromanage each billing aspect. There are just too many failing or rejected claims to address with limited resources. But there is a high price to pay if you fail to follow up on your physical therapy claims: reduced cash flow for your practice.

Maybe you are blaming your untrained staff for the lack of consistent and effective physical therapy billing performance. But without the right tools like effective physical therapy software, no one can adequately keep track and follow up on all underpaid and denied claims. Claims that are not corrected are forgotten and affect the entire practice negatively. In fact, you cannot even evaluate your physical therapy billing performance without tracking your active claims backlog since it helps you determine the percentage of your AR past 120 days.

Nevertheless, managing a physical therapy practice is not all about claims processing, but rather a balancing act of multiple Key Performance Indicators (KPIs). The real challenge lies in prioritizing tasks since urgent but easy problems often delay the handling of more important matters. Seeing the big picture consistently instead of just putting out random fires ultimately determines the quality of your claims workflow management and physical therapy billing performance.

But without a centralized organization of tasks and performance it is virtually impossible to keep your eyes on the big picture. As a result, choosing the right physical therapy software functionality is vital for accomplishing this goal.

Naturally, the best physical therapy software is useless if you cannot configure it for your unique practice workflow. That’s why you should choose a system that provides adequate support in terms of customization and configuration.

At the end of the day every PT just wants to focus on treating patients rather than learning new physical therapy software. Hence, ease of use for workflow management is paramount. Equally important is the presentation of all data in an easy to digest way to make a meaningful analysis possible since text presentations of complex data is difficult and boring.

That’s why bestPT uses the Radar as your personal Practice Health Monitor. It displays multiple aspects of your practice at once and every member of your staff can see it on bestPT’s software Home page every time they log on. Since the data collection is automated you don’t have to worry about wasting time on looking up your practice stats, including claims status. In fact, your entire practice staff can work as a team and monitor trends with the radar to detect any problem areas before they cripple your practice performance. You can even customize your workflow KPIs so you can track the improvement of your practice performance over time. We also help you see and understand the big picture by providing a daily radar analysis and monthly Health Checks with your BESTPT Excellence Center Director and team members as part of our consistent follow up process.

Want to see practice Radar in action? Register for your Demo+ now. Subscribers can contact their PT Excellence Center Director to configure your Radar so you can track your physical therapy claims workflow and reach your practice goals.

George Konold

Physical Therapy Software | Manage your practice better with the right tools and focus

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Physical Therapy Software | your-practice-at-a-glance

Are you feeling overwhelmed prioritizing daily tasks at your physical therapy practice? Building a dream practice requires clear goals and an effective way to balance Key Performance Indicators (KPI) without having to dig through multiple reports. KPI are agreed on, quantifiable measurements that reflect critical success factors of your practice. But you also need to understand how each KPI affects the other areas of your practice performance. So, in short, you need to be able to see the big picture at a glance and look up the necessary, detailed practice stats to solve any existing problems.

Practice growth is necessary for long-term profitability. But you cannot improve your practice performance or profitability if you don’t measure and track each KPI. On the same side of this coin, you cannot predict how your practice will perform tomorrow without knowing how it is doing today. This kind of unpredictability will rob you of much needed peace of mind.

Granted, as busy PT you don’t have time to search for or analyze multiple reports, let alone keep track of stats. To make matters worse, looking at multiple reports can prevent you from being decisive about allocating resources due to sheer information overload. The key to successful practice management consists of choosing the right KPIs and learning to effectively balance them. This will help you make progress in chosen areas simultaneously or focus only on one KPI when necessary while keeping an eye on your overall practice performance.

Without the right tools this is easier said than done, however. That’s why bestPT Physical Therapy Software provides a tool called ‘Radar’ on its home page to give you quick overview of your practice performance every time you log on. The Radar displays selected vital stats on a single chart across two time points to show you where you are right now and help you discover any trends before they turn into huge problems. You can then drill down into a particular KPI for a comprehensive sense of practice performance. If you want to get to the root of a problem, you can look up any details down to the lowest claim detail and action taken for the appropriate KPI in a detailed, interactive report. For example, you might notice that your amount for ‘Insurance Collected’ is much lower than ‘Insurance Billed,’ which might indicate a problem with the physical therapy billing claims cycle. You can then discover what is causing the payment delay by looking at the ‘Claim Status’ report.

You can access your practice Radar on your bestPT Physical Therapy Software home page and click on a specific KPI to open a single graph. For more details on this particular area of practice performance go to ‘Reports’ in the top menu and select the appropriate one from the drop down menu. Drill down into the desired details by specifying the date, provider or location.

bestPT reports also include:

  • Context Search
  • Department-wide Saved Queries for Repeat Usage
  • Configurable, Sortable, and Drillable Report Layout by Arbitrarily Customizable Criteria
  • Reconciled Error Reporting Within Standard HCFA form
  • Export to Excel
  • Reporting Across Multiple Departments/Sites

Contact your Profitability Manager to configure your practice Radar with the right KPI’s to help you achieve your goals and build your dream practice.

George Konold

Physical Therapy Software | Control your practice workflow with Radar

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physical therapy software_radar_practice_managementIs the chaos in your physical therapy practice driving you nuts? You can take control of your practice workflow and build your dream practice.

Managing a physical therapy practice is a balancing act, though. Spending too much time on managing your staff and all the different aspects of your practice hurts your profitability. In terms of long-term profitability your practice can only grow or die. But practice growth is not possible without effective task management and an optimized workflow.

Tasks that are not done are forgotten and affect your entire practice negatively while your patients suffer. You can blame your insufficiently trained staff, but no one can perform consistently and effectively when relying exclusively on his memory. Most physical therapy software systems don’t solve this problem since they are not configured to track a provider’s unique workflow. Tracking multiple  Key Performance Indicators (KPIs) at the same time is especially difficult for a busy and growing practice.

The Radar provides you with a snapshot of multiple Key Performance Indicators (KPIs) right on your cloud-based bestPT software home page so that you can see the big picture in one glance with the option to drill down into individual stats. In fact, each user can drill down into any portion of the Radar to access details about workflow for improved accountability and teamwork. This helps analyze any under-performing areas so that any of your staff members can take corrective actions to ensure your practice’s consistent cash flow. For example, bestPT customers use Radar to control their practice workflow with a centralized organization of tasks. Since data collection of tasks is automated by bestPT physical therapy software, they can track their staff’s task completion and increase accountability.

You may not want to use any new tools or spend time learning new skills, but effective workflow management requires training and a physical therapy software system that provides ease-of-use. No PT has time to dig up and analyze complex data in the form of difficult and boring text to compare various KPIs.

Contact your SPOC to configure your Radar so it displays Ticket backlogs and Ticket workbenches among the other KPIs. Then monitor the workflow daily and drill into the numbers to see who is struggling with any tasks. To further simplify practice workflow you can also make a checklist for any repetitive tasks.

George Konold

Control Your Physical Therapy Claim Flow Visually Using Radar Software

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physical therapy software_claims trackingAre you anxious about insurance claims payment delays? Needless to say, lack of control over your physical therapy claims process also affects your practice cash flow negatively and robs you of any peace of mind.

Ultimately, your business is doomed to die if you cannot track and predict your cash flow easily. And since a stressed out practice owner drives away patients, the growth of your physical therapy practice is further hindered. Without sufficient growth you cannot achieve any long-term profitability.

Of course, you don’t have the time to micromanage each billing aspect. There are just too many failing or rejected claims to address with limited resources. But there is a high price to pay if you fail to follow up on your physical therapy claims: reduced cash flow for your practice.

Maybe you are blaming your untrained staff for the lack of consistent and effective physical therapy billing performance. But without the right tools like effective physical therapy software, no one can adequately keep track and follow up on all underpaid and denied claims. Claims that are not corrected are forgotten and affect the entire practice negatively. In fact, you cannot even evaluate your physical therapy billing performance without tracking your active claims backlog since it helps you determine the percentage of your AR past 120 days.

Nevertheless, managing a physical therapy practice is not all about claims processing, but rather a balancing act of multiple Key Performance Indicators (KPIs). The real challenge lies in prioritizing tasks since urgent but easy problems often delay the handling of more important matters. Seeing the big picture consistently instead of just putting out random fires ultimately determines the quality of your claims workflow management and physical therapy billing performance.

But without a centralized organization of tasks and performance it is virtually impossible to keep your eyes on the big picture. As a result, choosing the right physical therapy software functionality is vital for accomplishing this goal.

Naturally, the best physical therapy software is useless if you cannot configure it for your unique practice workflow. That’s why you should choose a system that provides adequate support in terms of customization and configuration.

At the end of the day every PT just wants to focus on treating patients rather than learning new physical therapy software. Hence, ease of use for workflow management is paramount. Equally important is the presentation of all data in an easy to digest way to make a meaningful analysis possible since text presentations of complex data is difficult and boring.

That’s why bestPT uses the Radar as your personal Practice Health Monitor. It displays multiple aspects of your practice at once and every member of your staff can see it on bestPT’s Home page every time they log on. Since the data collection is automated you don’t have to worry about wasting time on looking up your practice stats, including claims status. In fact, your entire practice staff can work as a team and monitor trends with the radar to detect any problem areas before they cripple your practice performance. You can even customize your workflow KPIs so you can track the improvement of your practice performance over time. We also help you see and understand the big picture by providing a daily radar analysis and monthly Health Checks with your SPOC as consistent follow up process.

Contact your SPOC to configure your Radar so you can track your physical therapy claims workflow and reach your practice goals.