Physical Therapy Billing |Turning Visits into Cash

Physical Therapy practice management cash_paying_Patient“If you can’t get paid for the work you do, you can’t pay your staff, can’t pay your rent, and you can’t provide good quality service.” – David Alben, Clinic Director, Axiom Physical Therapy and Occupational Therapy Tuckahoe, New York

Axiom PT & OT sees 850 monthly visits and has six full time PTs, two OTs, and six administrative staff. David Alben tells Jason Barnes how bestPT helps Axiom meet all of their objectives.

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David Alben: You know, trying to get your arms around the receivable is a huge problem. I run a healthcare consulting practice, and I see this time and time again. Which claims have been paid, which claims haven’t been paid? Who owes you the money, how long have they owed you the money? The whole issue between insurance approved amount, usual customary charges, all of those things are confusing.
Jason Barnes:Why do insurance companies make it so hard to get paid?
David Alben: I think that insurance companies have placed barriers to payment because it’s in their business interest to do that.

Intentional billing complexity

I don’t have a problem with that as long as everybody understands the rules going in. Each of the individual payers has their own twists and turns and hoops they make you jump through to get paid. So what works for insurance company X is not going to work for insurance company Y.

Insurance companies profit on the float

We are in the business of getting paid to provide excellent physical therapy and occupational therapy. It’s a reality of running a healthcare company these days. If you can’t get paid for the work you do, you can’t pay your staff, can’t pay your rent, and you can’t provide good quality service.
Jason Barnes: Why did you select bestPT?
David Alben: You know over the years, in various different businesses, we have gone from manual systems, literally paper claims, to home grown systems, to other commercially available systems. And many of them have good and bad points.

All-in-One Solution for Practice Management

It has really been hard to find one system that galvanizes of the different components of running a physical therapy practice, the front end stuff, collecting the demographics, having a schedule that is easy to use and understand, and then the whole back end procedures of turning those visits in to cash!