Physical Therapy Software | teamwork and software usability
“Once you get the hang of it, to open a ticket and send it where on your team it needs to go and just watch how quickly you guys respond back is great.”
– David Alben, Clinic Director, Axiom Physical Therapy and Occupational Therapy, Tuckahoe, New York
David Alben:Â “The system is really only as good as my ability, or the therapist’s ability, or the receptionist’s ability to use it. And the deeper you get into it, the more you realize what you don’t know and you need to know. The tickets have been a very easy way to learn those pieces.
Once you get the hang of it, to open a ticket and send it where on your team it needs to go and just watch how quickly you guys respond back is great. The level of detail that comes back, so either the response is an actual answer, or usually typically it’s an answer coupled with a link to the academy or elsewhere in Vericle where you can see it in detail and refer back to it, and you know repetitive situation, but that’s how you learn.
Because I have worked in different aspects of healthcare, I have a slightly different world view than a clinician might, and you and your team have been very receptive and helpful to me with that. We have talked about it on the phone, we’ve gone back and forth with emails and with the communication package in Vericle and I think that you guys have been very receptive to those thoughts and I have seen some of them be incorporated into the program.
Let’s look at our relationship, and I think to your company’s great credit, this is about the money, and it’s ok to be about the money, and the fact that the business model that your company has come up with, links your interest and our interest, then what ever bumps that we come up on, it’s to our mutual benefits to fix them, smooth them out together.”
