It’s a Stretch cartoon: Oh, that’s Captain Molloy.

It’s a Stretch cartoon:  Oh, that’s Captain Molloy.

It's a Stretch is our physical therapy cartoon.

Have a laugh with “It’s a Stretch,” our weekly physical therapy cartoon. Do PT’s appreciate It’s a Stretch or do they think It’s a Stretch is kinda stupid? Be sure to let us know what you think in the Comments section. Share it with friends, colleagues and co-workers.

It’s a Stretch: Will’s here to help work on your narrative

It’s a Stretch: Will’s here to help work on your narrative

It’s a Stretch is our new physical therapy cartoon that everybody loves.

It's a Stretch physical therapy cartoon.

Has your physical therapy SOAP notes become so complicated that you need a famous writer like William Shakespeare to write it? Do you see a need for less writing but still have compliant notes? We hope not because documentation is much easier with bestPT’s billing software.  It’s a Stretch is joking about it, but physical therapy documentation is no laughing matter any more.

Have a laugh with It’s a Stretch, our weekly physical therapy cartoon. And be sure to let us know what you think in the Comments section. Share it with friends, colleagues and co-workers.

Joey, I’m afraid you have a case of jumpers knee.

Have you heard of jumpers knee? It’s a Stretch is our Physical Therapy cartoon and this time it’s about jumpers knee.

Jumpers knee is a problem common to kangaroos.

If jumpers knee is the problem, then how to you get a kangaroo to sit still and rest it?

Revenue | Getting Started with Billing Software

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Prepare for Launch!

Shannon and Teresa make final preparations to dive into their bestPT adventure together

As Shannon sipped her coffee and checked her email, Teresa peeked her head into the doorway and asked, “Are you ready?”

Shannon smiled and said, “I’m not sure, but let’s go ahead anyway.”

Teresa dialed the phone number for Tom, their bestPT coach. After a couple of rings, Tom picked up on the other end.

“Good morning,” he said cheerfully. “today’s the big day!”

“Hello, Tom,” laughed Shannon. “It sure is. And I think we’re finally ready.”

“Then let’s get started we’re going to talk about the features of bestPT that will be most useful for your practice and offer that final bit of reassurance that you’re doing the right thing,” Tom said. They don’t call me the King of Practice Success Coaching for nothing!”

“OK Tom, we’re ready,” said Shannon. “Let’s go through this one last time.”

“Let’s start with the ‘why’ of the Billing Stats Report, and relate it to some of the challenges you may be experiencing in your practice,” Tom said. “You’e doing pretty well financially but have you ever experienced any sudden drop-offs in revenue that you couldn’t easily explain?”

Teresa and Shannon looked at each other and could remember several occasions when that was the case. Just a few months ago they had seen a significant and disturbing reduction in revenue and it had taken weeks of going through billing records, manually, to learn that Tana had been writing the wrong billing code on a number of her patient files. Every single one of those claims was delayed or denied outright. They were still trying to get some of the accounts sorted out.

“Yes, we’ve found it very difficult to troubleshoot issues with reimbursements,” admitted Teresa. “And it’s not always the insurance companies fault, getting even one number wrong in the coding or forgetting to include important documentation can really impact our success in collecting what we’re owed.”

“Exactly, it’s about achieving billing compliance AND payer compliance,” Tom said. “But it’s important to recognize that the insurance companies are not going to give you a step-by-step reporting on the progress of your claims, it’s better for them if you’re not able to stay on top of the process.

“I’m sure I’ve mentioned to you before that the chance of getting paid on a claim decreases by 1 percent with each passing day,” he continued. “That 1 percent adds up really quickly when you’re talking about an entire practice’s worth of patients and numerous claims.”

Shannon and Teresa both had to swallow hard at the thought of the tens of thousands of dollars they had lost due to reimbursement issues.

“It really is amazing the detail you can get,” Tom said. “The reports are customizable to your particular needs and will tell you where problems are whether on your end or the insurance company. Perhaps there are two codes on a claim that don’t quite go together, or a clinician forgot to include some demographic information in the claim or maybe an insurance company is consistently underpaying certain CPT codes, or pushing the boundaries of its accounts receivable window. You can’t fix problems until you know what they are!”

“That’s true,” said Shannon. “I definitely don’t envy Teresa she’s been an incredible investigator when it comes to solving cash flow mysteries but the time she has needed to dedicate to these investigations has definitely taken crucial time away from other office management needs.

“If the roots of billing problems were easy to find, we’d be able to deal with them quickly and decisively,” said Teresa. “You know how I love to have a plan!” Shannon nodded and smiled.

“And it’s not just insurance companies,” Tom said. “You can stay on top of private payers, as well, and make sure that your patients are on track with visits and billing.”

“That would be really helpful,” said Teresa. “We’ve had several patients who were significantly behind and once we figured out where their accounts stood, it was a real financial hardship for them to try and catch up all at once.”

“But it’s not all about reimbursements what’s great about bestPT is that it provides you with a checklist for all of your performance indicators, such as unbilled visits, patient visits, no shows, unfinished claims, or any other success measures you’d like to track,” said Tom.

“Another great feature is the radar chart, which allows you to see certain areas within your practice where attention may be needed,” he continued. “You can set parameters, such as new patient numbers, so that you will know if you’re not meeting your goals. Once you’ve set the desired parameters for a number of performance indicators within your practice, then you won’t need to refer to the Billing Statistics Report unless the radar indicates there is a problem with performance. Between the radar and the Billing Statistics Report, you are going to be firmly in control of your practice’s financial health and performance.”

“This is incredible,” mused Shannon. “Being able to focus on building this practice instead of worrying about when reimbursement checks are going to arrive? I really didn’t think it was possible.”

“I know you’re still probably a little intimidated about getting started but let me offer this final testimonial: In the past three years, my clients have seen average revenue growth of over 186 percent, patient visit growth of over 141 percent, and an 86 percent increase in patient visit compliance,” Tom said. “Your patients will have more buy-in with regard to their own health care, you will have less administrative work to slog through, you will collect more money and best of all you will be able to spend more time with your patients.”

“Well, that’s what we’re all here for,” said Shannon. “Let’s do this!

Is bestPT the solution Shannon’s been looking for?

Disclaimer: For HIPAA compliance, all characters appearing in this post are fictitious. Any resemblance to actual persons or actual events is purely coincidental.

PT billing software

He’s worried about reimbursements

This Physical Therapy Cartoon depicts what Practice Owners worry about, payment for insurance claims. This guy is searching the mail man for any checks that he may have missed.

physical therapy cartoons are very funny.

Have a laugh with “It’s a Stretch,” our weekly physical therapy cartoon. And be sure to let us know what you think in the Comments section. Share it with friends, colleagues and co-workers.

physical therapy billing software

Revenue | Committing to a Software Solution

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Much Ado About Data

Can Shannon move past being overwhelmed by data and commit to bestPT?

As she made her way into work on Monday, Shannon was preparing herself to take the next step in her bestPT journey. She knew that the software was going to help in innumerable ways, from records management, to tracking insurance payments, to helping to get patients reinvested in their own care plans. But with reports come data “a TON of data” and what on earth were she and Teresa going to do with all of those numbers?

“Good morning Teresa,” Shannon said as she entered the office.

“Hello Shannon, how was your weekend?” asked Teresa.

“It was great,” Shannon answered. “Mike and I tried out the new downtown Indian buffet. It’s really good, and I even have leftovers to enjoy for lunch today!”

“Hopefully the kids found something they liked too,” said Teresa. She stopped for a minute, then continued, “So, have you given any thought to moving forward on bestPT?”

Shannon sighed. It was going to be difficult to put this off for any longer. “I know, I know, we shouldn’t wait any longer,” she said. “Before we get started, I’m going to call Tom and ask him a few questions.”

“Let me know if there’s anything I can do,” said Teresa.

Shannon placed her lunch in the refrigerator and then went into her office, closing the door. She stared at the phone for a minute and then laughed at herself. Boy, change can really be hard, she thought. She picked up the phone and, within a minute, she was connected with her bestPT coach, Tom.

“How are things going?” Tom asked.

“‘Well, we’re doing fine but,  I have to admit, we understand that this software is going to help us manage the office more professionally and efficiently but we’re having trouble taking that last big step and rolling it out,” Shannon admitted.

“Oh, you’re not alone,” Tom said. “Ask me anything, we’re here to help!”

“I guess we’re overwhelmed by all the data,” said Shannon. “Neither Teresa nor I are number crunchers and the reports can get so complex. How do we figure out how to pull exactly the information we need without drowning ourselves in data we don’t need?”

“One of the wonderful things about the billing stats report is that it will help you to create consistent, repeatable processes for collecting patient information and assessing billing performance,” Tom said. “It might be daunting looking at the possibilities from the outside in, but once you’ve got things set up, it will actually help you to get a handle on your office cash flow and more easily identify where and why things are being held up in the reimbursements pipeline.”

He continued, “Have you ever looked at your revenue stream over a period of a few months and seen a decline, and panicked? With the billing stats report, instead of trying to go patient by patient, week by week, month by month, and guess what the problems are, you can actually run reports with up to 45 different parameters and pinpoint where exactly in the process things are breaking.”

“I don’t see how that’s possible,” protested Shannon.

“Let me put it this way: you can run a 60-day report and get a breakdown of the status of each claim,” said Tom. “If the claim is not at the insurance company, then you’ll be able to figure out if you’ve got an intake problem, or if there are issues with the information you’re sending out with the claim. You can also look at which CPT codes are getting paid or underpaid. With the power of accurate statistics, you can have the right conversations with front desk staff, your office manager and billers.”

“What’s also great is that with the radar chart, you can set parameters for your practice,” Tom continued. “If you get to a point where everything is within the parameters you’ve set, then you will render the billing stats report unnecessary. That’s a terrific thing about bestPT – we help you achieve best practices in your office management so that you can be in control of your practice and focus more on your patients.”

“That’s exactly what we want,” said Shannon. “I don’t know anyone who went into medicine so that they could spend most of their day staring at a computer screen!”

“But do you want to hear the most wonderful thing of all about bestPT?” Tom asked.

“Of course,” said Shannon.

“Whenever you have a question, a concern or simply want to talk through some numbers that don’t seem to make sense, you can call me,” Tom said. “We are committed to being here when you need us.”

“Well, that is the most wonderful thing I’ve heard all day!” laughed Shannon. “I can’t thank you enough for your time today.”

After a few more minutes of small talk, Shannon emerged from her office and walked toward Teresa, who knew just by looking at Shannon that change was afoot.

“That must have been some phone call,” said Teresa.

“It was,” smiled Shannon. “I think we’re ready to begin our bestPT adventure – together!”

Is Shannon ready for launch?

Disclaimer: For HIPAA compliance, all characters appearing in this post are fictitious. Any resemblance to actual persons or actual events is purely coincidental.

I said that you need lumbar support.

This Physical Therapy Cartoon depicts a misunderstanding between the therapist and the patient. Do misunderstandings really happen? I tend to think that they do.

Physical Therapy Cartoons are becoming relatively amusing.

Have a laugh with It’s a Stretch,  our weekly physical therapy cartoon. And be sure to let us know what you think in the Comments section. Share it with friends, colleagues and co-workers.


Eliminate Payer Delays and Denials with bestPT billing software.


Insurance companies (the Payers) use payment delays and denials in order to keep money from Physical Therapists who worked hard for those payments.  The bestPT billing software has a built-in tool that will reveal these denials. It’s called the Billing Stats Report.  Ask your Practice Success Coach all about it.

Have a laugh with “It’s a Stretch,” our weekly physical therapy cartoon. And be sure to let us know what you think in the Comments section. Share it with friends, colleagues and co-workers.

new members for our pt billing software


Physical Therapy Software_new-network-members

Welcome New Members to the bestPT Team!

Ten New members joined bestPT in August 2014.

Each of our new members benefit from and contributes to our network strength.  A billing problem solved for one practice will then be automatically applied to all of our clients.

Let’s welcome bestPT newest members!

  1. Joanna Herrera of Axiom PT & OT Plus, Tuckahoe, NY.
  2. Ilyssa Suarez of Bit-By-Bit, Fort Lauderdale, FL.
  3. Brynn Wollak of Bodies In Balance, Two Harbors, MN.
  4. Amy Brooks of Kalispell Rehab, Kalispell, MT.
  5. Erica White and Lindsay Lee of Kid’s Creek, Suwanee, GA.
  6. Adaline Reynolds and Jason Batkiewicz of On The Move Pediatrics Therapy, Lexington, KY.
  7. Alfonso Garcia and Chasity Kern of Tri-Physical Therapy, Odessa, TX

Revenue | Understanding Practice Cashflow


Show Me the Money

Can Shannon stay on top of her practice’s revenue stream and help her patients to manage their health care costs without accurate and customizable reports?

Shannon walked out of a treatment room whistling, feeling great about the session. Her patient, Ryan, had come a very long way since the car accident and was actually going to return to work the following week. But she stopped cold when she saw Teresa sitting at her desk with her head in her hands.

“What’s wrong, Teresa?” asked Shannon with concern.

“I know that I’m pretty good with numbers but some days I can’t make heads or tails of where our finances stand!” Teresa said bitterly.

“Tell me what happened and let’s see if we can talk this out,” encouraged Shannon.

Teresa explained how frustrated she was with the insurance reimbursement process. Since they were still generating reports by hand, she never felt as though she had control of financial matters. Some insurance claims were dragging out for months and, without being sure of when reimbursements might come, she was having difficulty budgeting ““ or at least budgeting confidently ““ for other office expenses.

“I was positive that the claims for Christine Jackson and that handsome young teacher, John Santos, would have come through by now, so I went ahead and began the process of purchasing a new copy machine,” explained Teresa. “You know how frustrated Tana gets when she has to copy care instructions for new patients. But the claims haven’t come through and we’ve got other major expenses coming down the pike. I just don’t feel like I’ve got a handle on our finances at all.”

Shannon was quite troubled to hear this. The practice was in good financial shape but she had never imagined that tracking insurance reimbursements might cause such trouble for Teresa, who worked so hard to keep the practice’s financial status pinpointed precisely.

“Well, don’t we know by now how long each insurance company’s accounts receivable window is?” questioned Shannon.

“It’s just not that simple!” said Teresa, exasperated. “We accept more than 20 different types of insurance, and each of those companies has plans with various levels of coverage. Plus, you know that some companies are just a lot less helpful than others, so even the smallest error in the treatment code or a line left blank can hold the process back for weeks!”

Shannon thought about that for a minute. It really was unfair to expect Teresa to track all of these things manually. She knew that her friend Arian’s practice used a dashboard that helped track everything from changes in personal information to each family’s billing and payment status.

“The worst thing is that some of our patients are really struggling to pay their bills but, by the time they really understand what their care plan might cost, it’s almost too late for us to even try and help work things out for them,” Teresa finished.

The two looked at each other uncomfortably, Shannon’s satisfaction in her recent physical therapy session forgotten. She wished she could simply focus on what she loved to do ““ to help people feel better ““ instead of worrying about administrative issues. And she hated to see Teresa so upset.

Might there be a solution to the insurance reimbursement issue at Shannon’s practice?

Disclaimer: For HIPAA compliance, all characters appearing in this post are fictitious. Any resemblance to actual persons or actual events is purely coincidental.