A Job Well Done | Physical Therapy Billing, Software, Documentation, ICD-10
A Job Well Done
Technology Holds Promise of Easing Office Tensions
Can the right technology solution get Shannon’s team back together?
“Thanks, guys!†The last kitchen workers called a goodbye and headed out the back door, talking and laughing together.
Mike tossed a towel over his shoulder and sat back in a chair in the darkened restaurant. He often took a few minutes to decompress at the end of the dinner service, sitting in the silence and appreciating his restaurant. When it was empty like this, clean and neat and ready for the excitement of the next day, it seemed filled with promise. When it was filled with people, with the scents of cooking and the clatter of pans and shouts across the kitchen, Mike couldn’t really feel it. Things were happening too fast then.
With a satisfied sigh, Mike stood, dropped the towel into the laundry, and headed home.
Shannon was still up when he came in. “Tough day?†he asked her. He knew things had been tense at work recently.
“In parts,†she said. Mike could see from her smile that she was having the same satisfied feeling he was. The feeling that came after all the hard work, when things had gotten cleared up and settled and the problems had been overcome. “I think we’ve got a solution for the clinicians,†Shannon continued. “The new software we’re looking at has an internal auditing process that’ll show us where our current documentation is working, and where it needs work.â€
“That sounds like your style,†Mike said, taking a seat next to Shannon.
“Definitely. It’s not personal, it’s not about me complaining at them or the front office staff not being on their game. It’s just the space between where we are now with our documentation and the level of specificity where we need to be.â€
“Nobody can argue with that.â€
“I hope nobody will want to. We’re a great team when we’re all rowing the same direction. I think that seeing where we fall short and knowing what we’re aiming at will help us get together again.â€
Mike nodded. “For a while, it kind of seemed like everybody was blaming everybody else.â€
“Or at least expecting to be blamed,†Shannon agreed. “I don’t know quite how we got to that point, but I think we’re going to be able to get past it.â€
Mike heard a rustle from a bedroom as one of the kids turned over in her sleep. He leaned his head against his wife’s and she leaned back, and they sat together in the quiet, feeling satisfied.
Can the right technology solution get Shannon’s team back together?
Want to know how to prepare your practice for ICD-10 coding?