Time for a New Recipe?
Quality ingredients donâ€™t guarantee success
Does Shannon need new workers, or a new approach to practice management?
Mike set a dish before his wife with a flourish. Shannon eyed it uncertainly. â€œIt looks like chocolate mousse,â€ she said, â€œbut I thought you said you were working on healthy new dishes at the restaurant.â€
â€œAbsolutely!â€ Mike agreed. â€œWhen people find out that Iâ€™m married to a physical therapist, they expect my menu to include all those gluten-free, dairy-free, heart-healthy paleo vegan things, and Iâ€™m trying to accommodate them.â€
â€œSo the super-cheerful voice is designed to make me like this better?â€ Shannon asked, dipping a spoon into the concoction. â€œI donâ€™t think that works. I tried it at the practice this morning and you should have seen how flat it fell.â€
Mike sat down at the table with Shannon and took her hand. â€œI thought you had a great plan for getting everyone together to work on the problems with practice management that youâ€™ve been dealing with.â€
â€œI thought so, too,â€ said Shannon, with a spoonful of Mikeâ€™s mousse paused halfway to her mouth. â€œInstead of banding together to brainstorm solutions the way I thought we would, everybody turned on one another. Youâ€™ve never heard such a blamefest!â€
â€œThatâ€™s a new word for me,â€ Mike teased, â€œbut I know what you mean. Everyone passes the blame along to everyone else.â€
â€œExactly! We already have high turnover in the front office as it is, not to mention absenteeism, and now it seems like nobody wants to accept responsibility for anything. How can we make changes when theyâ€™re all convinced that theyâ€™re already perfect?â€
â€œSpeaking of perfect, how about actually tasting this scrumptious new dessert?â€
Shannon peered at the spoon. â€œIt looks creamy and delicious, but there has to be a catch. What did the kids think?â€
â€œThe kids wouldnâ€™t eat it,â€ Mike admitted. â€œThey watched me make it, and I guess I faced the same kind of bad attitude you faced at the practice. Except that I canâ€™t fire the kids and hire new ones.â€
â€œIf firing people and hiring new ones would help, Iâ€™d do it,â€ Shannon laughed, â€œbut I donâ€™t think I have bad workers.â€
She tasted the dessert. â€œHmmâ€¦ this also isnâ€™t bad. Chocolatey, but thereâ€™s something else in there I canâ€™t quite identify. Some kind of vegetable, maybe?â€
â€œAvocado! Instead of cream and egg yolks with all that saturated fat, I went with avocado.â€
â€œAvocado is delicious on its own, but if there were some way to keep the texture and make the flavor a little less vegetableâ€¦â€
Mike frowned thoughtfully. â€œShannon, maybe thatâ€™s whatâ€™s going on with your practice, too. Itâ€™s not that the ingredients are wrong — youâ€™ve got good people — but the recipe needs tweaking.â€
Shannon nodded. â€œThat makes sense. But where can I find a good recipe for practice management success?â€
Does Shannon need new workers,
or a new approach to practice management?
Want to know how to improve your own practice workflow?Â Register for our webinar â€™4 Steps to Stop Your Staff from Fighting.â€™