Physical Therapy EHR Software | Healing Star Dream Practice of the Month

physical therapy billing software_Healing Star Dream Practice

Philip Joshua MPT, COMT, OCS (on left) – Trina Peduto Colford, Front Desk Coordinator – Varghese Paul MPT, COMT (on right)

Healing Star Physical Therapy is a shining example of a growing dream practice with steady improvements in billing, workflow optimization and patient relationships.

Building a dream practice requires a concerted team effort, expertise, and hard work. At Healing Star, Philip Joshua MPT, COMT, OCS, Varghese Paul MPT, COMT, and Front Desk Coordinator Trina Peduto Colford work together to achieve this goal. They balance all aspects of practice management with bestPT physical therapy software and billing services.

Optimizing the workflow with the right methodology and software eliminates stress and frees up time, so that both PTs at Healing Star can help more patients. With plans for opening another practice later this year it is clear that they are mastering both, workflow optimization and patient relationships.

Practice Radar (June-July 2013):

physical therapy documentation_Healing Star radar

Total # of Practice Tickets: Total amount of tickets on all practice workbenches.
AR 120: The percentage of insurance claim balances that were entered into the system over 120 days ago but are still not paid.
Total Billed: Totals the amount of services billed to insurance carriers and patients during that month.
Total Collected: Total amount collected from insurance and patient payments.
# Workbench Claims: Number of claims needing to be addressed.

physical therapy documentation_Candace SPOC

Profitability Coach Candace Coleman

Some of the reasons behind the successful growth of this PT practice are that the entire staff embraces bestPT’s methodology, ticketing system and coaching from their SPOC Candace Coleman.  Trina describes Candace as ‘Very helpful and patient with me – 5 thumbs up!’

Profitability Coach Candace Coleman:
“Ultimately, everyone at Healing Star understands the purpose of workflow tracking, accountability and teamwork. As case in point, Colford addresses the practice workbench each day while bestPT’s billing team aggressively follows up on claims to keep the AR over 120 days low.”

How to Select Physical Therapy Practice Management Software | WRAP | Part 5

physical therapy software selection part 5By Yuval Lirov, PhD and Shecanna Seeley, PT

Prepare to Be Wrong

Bookend the Future

To stack the deck in favor of her decisions, Shannon should prepare for both failure and success. Thinking about the future as a set of one or two scenarios limits our ability to prepare for for the unknown. Instead, Shannon should

  1. define her key performance indices (KPI)
  2. define a range for each one of them
  3. prepare a premortem (as opposed to postmortem) and preparade (as opposed to parade) for each of the two limits of the range she defined for each of her KPIs

For instance, the percent of the AR beyond 120 is one of the most useful KPI of her practice billing performance. It gives Shannon a sense of the speed of her cash flow as well as the amount of money she is leaving on the table for the payers. Her current %AR>120 is at 21%, which happens to be an average physical therapy value for this KPI.  The reduction of this value down to 10% would be a clear success as it would double Shannon’s practice profitability.

What if the %AR>120 doubles and grows to 40%?  That would be a real problem as it would slow down her cash flow and make her unable to pay her bills. If this problem persists, she could be out of business within 6 months.

Measuring patient flow growth is equally important. Patient growth is the result of subtracting patient attrition from new patient arrival.  If your objective is to grow your practice to the point you can sell it, Patient Growth must remain positive. Shannon’s practice at this point shows PG = 1%. Is she staffed adequately, if installing the new system will double her PG to 2%, to 10%?   Conversely, what would she do if her PG dropped down to negative 2%?

By asking this kind of questions, Shannon sharpens her focus on relevant decision-making criteria. She can also use this experience as a learning tool to review her progress down the road.

Set a Tripwire

We develop routines to be able to go on auto-pilot so we can focus on exceptions. But slipping into auto-pilot has a shortcoming, especially in the presence of slow, gradual changes that have cumulative effect:  we leave past decisions unquestioned. Slowly, we develop bad habits, we gain weight, we miss quality of life, we keep sub-performing staff, and eventually we miss our goals, often surprised by our inevitable failure – when did we give up?

The main problem with the routine is that it often continues unchecked.

So, if Shannon is unable to make a decision at this point, it means that she is making a decision to wait and see. The only important change she must make is to set up a tripwire – a mechanism to snap her  awake and make her realize she always has a choice.  Tripwires also provide a safe time limit for experimentation, giving Shannon peace of mind until one of the tripwires is triggered.

The most obvious tripwires are the 10% changes in KPIs:

  1. payments dropping by 10%
  2. patient visits dropping by 10%
  3. no-show rate growing at 10%
  4. no-future appointments growing at 10%
  5. unsigned notes growing at 10%
  6. percent of Accounts Receivable beyond 120 days adding 10%
  7. neglect claim backlog growing at 10%
  8. neglected workflow ticket backlog growing at 10%

The second kind of tripwires have to do with time limits for your staff:

  1. on a monthly basis review the monthly goals and previous month accomplishments
  2. set up clear deadlines, spelling out what happens in terms of compensation and responsibilities if the monthly accomplishments do not cover 80% of the goals

The third kind of tripwires have to do with patterns rather than dates or metrics:

  1. escalate when something feels wrong
  2. make an independent decision according to your core values

Your practice will grow faster, your staff will become more productive, and you will gain your peace of mind by establishing and clearly articulating the tripwires across your entire practice.

Trusting the Process

Shannon made a good choice.

She avoided framing her dilemma too narrowly. Instead of thinking “Should I replace my billing system or keep it as is?” she thought broader about the goals of her business and found a way to improve her patient’s experience and practice workflow, achieving faster growth and better profitability at the same time.  She embraced “AND not OR.”

Shannon reality tested her assumptions, talking with colleagues who have replaced their office systems and implemented workflow management processes in their clinics.

She ooched into her ideas, rather than diving in headfirst. She tested the new software and the processes in one of the locations and carefully measured and compared patient growth, cashflow metrics, and compliance, before making a decision to implement them in the other two locations.

Struggling with the tough choice, she attained distance on the decision. She imagined how would she feel in 10 years about replacing the software she has today, and that thought alone relieved some of her anxiety.  Her personal priorities demanded that she expanded her practice, and that realization drove her decision to modernize her workflow processes and her enterprise management software.

Together with her husband, she tried to bookend the future, brainstorming the reasons why the new workflow and software implementation might fail and what would the consequences of such a failure. Most importantly they set tripwires to alert her about either success or failure of her new direction.

Shannon followed a good decision process, while avoiding a list of pros and cons and taking into account her personal priorities and ambitions. The process she followed gave her confidence to take risks and make bold choices. Shannon knows that in 10 years, she will not regret that she missed an opportunity to grow.


1. Chip Heath  and Dan Heath,   Decisive: How to Make Better Choices in Life and Work, Crown Business; 2013
2. Yuval Lirov and Shecanna Seely, “How to Select the Best Physical Therapy Software for Your Office,” Impact APTA PPS, August 2013, pp. 46-50.


Patient Compliance Management | No-Show Follow Up

physical therapy software_patient-relationshiop-managementAre you worried about the high number of no-shows (NS) at your physical therapy practice? Your practice cannot grow or even generate a profit if too many of your patients fail to show up for their appointments. But even patients who don’t miss their appointments should always have a follow-up appointment scheduled to ensure care plan compliance and consistent patient flow.

When patients don’t complete their physical therapy care plans, their health fails to improve and they end up blaming you. You, on the other hand, miss an opportunity to help someone who is hurting and you are losing referrals, not to mention income.

You can improve your patient relationships by taking action when your patients don’t have any follow-up appointments scheduled or don’t show up. Of course, you are too busy to track No Shows (NS) and No Future Appointments (NFA). But with bestPT physical therapy software you do not have to memory-manage your staff or remember when to look up NS and NFA reports. bestPT creates alerts automatically and sends them to your staff’s work benches. You KNOW if they followed up on those alerts just by looking at your Radar.

physical therapy software_radar | patient retention

Radar Metric Description for date range June 2012 to July 2012:

  1. Daily No Future Appts: Patients who don’t have a future appointment scheduled need to be contacted to schedule their next appointment.
  2. No Shows: Number of patients who did not show up for their appointments.
  3. Total # of Practice Tickets: Total number of tasks that need to be taken care of by the practice staff
  4. New Patient: Number of new patients added to practice database.
  5. Patient Visits: Total amount of patient visits from June 2012 to July 2012.
physical therapy software_barbara-hirsch

Barbara Hirsch, Scheduling Manager

At Vericle, Scheduling Manager Barbara Hirsch uses bestPT’s scheduling and ticket system to manage appointments for SPOCs with their assigned practices or prospective clients. She tracks and reschedules NS, and contacts providers who don’t have a future appointment for a Monthly Health Health check scheduled with their SPOCs. Since a fast response time is crucial for successful action on NS and NFAs, Barbara prioritizes her tickets and maintains a backlog of zero. Her goal is to schedule or reschedule all appointments according to urgency by the end of the day.

Of course, she can’t handle the 115 or more daily scheduling tickets on her own and shares the responsibility with her team. But she can always tell when someone is not pulling her weight by looking at the SLA report, Radar or her Ticket Manager Console.

Just like Barbara, you and your practice staff can also take successful action on all of your practice’s NS and NFA with bestPT’s scheduling and ticket system. When you make sure all of your patients have another appointment scheduled, relationships improve and your practice grows along with your profits.

Watch this video to learn how to manage your NS and NFA with bestPT:

Physical Therapy Software | Compare Cost of Visit Documentation with EHR

physical therapy documentation_compare cost with xDocsYou can easily reduce your visit documentation frustrations with Best PT’s xDocs. xDocs simplify and expedite your daily physical therapy documentation process. This cuts your documentation time and improves your profitability while maintaining compliance.  After all, you are not getting paid for time spent on completing or searching for documentation.

So you will sleep better because you won’t have to worry about failing audits, or unpaid claims due to missing patient info. Best of all, you can complete your documentation in a few clicks with xDocs while still table-side with your patient. Then simply submit your claim in one single click as soon as you are done with your notes since xDocs documentation is located on the same screen as your physical therapy billing platform.

This optimized physical therapy billing and documentation process also makes it easy for you to send your patient documentation to referring doctors as well as payers with the appropriate ICD and CPT codes. The various customization options available are handled by Best PT’s support team so that your documentation keeps its familiar look, even in digital format.

Reducing your documentation time from ten minutes down to two minutes with xDocs will also improve your efficiency. Improved efficiency results in more income for your practice since you will reduce the amount of lost income due to time spent on documentation.

You can figure out just how much time and money your practice will be able to save when switching to xDocs. Simply replace the assumptions below with your own practice numbers and complete the calculations.

For example:


  • Your average monthly revenue: $20,000.
  • Your average patient visits per month: 280.
  • Your monthly hours of operation: 180.
  • Your average documentation time per patient: 10 minutes.

Calculations: Potential savings with reduced documentation time of 2 minutes:

  • Your average time per visit: 180 hours/ 280 visits = 39 minutes
  • Time with patient: 39 minutes – 2 minutes= 37 minutes
  • Your efficiency: 37 minutes/39 minutes = 95%

=> Total Monthly documentation time with 2-minute documentation time:

280 visits x 2 minutes = 9 hours

Compare to efficiency with documentation time of 10 minutes:

  • Time with patient: 39 minutes – 10 minutes = 29 minutes
  • Your efficiency: 29 minutes/39 minutes = 74%
  • Your hourly value: $20,000/(180 hours x 74%) = $150

=> Total Monthly documentation time with 10-minute documentation time:

280 visits x 10 minutes = 47 hours

=> Time Savings with 2-minute documentation time:47 hours – 9 hours = 38 hours

By reducing your documentation time from ten to two minutes, however, you can save $67,200 per year ($5,600 per month). Additionally, you will be saving 38 hours per month that you can now spend on treating more patients.

If you need help comparing the real cost of your current physical therapy documentation software to xDocs’ improved documentation time and cost, please request an Individual Practice Evaluation. One of bestPT’s profitability specialists will assist you.

Control Your Physical Therapy Claim Flow Visually Using Radar Software

physical therapy software_claims trackingAre you anxious about insurance claims payment delays? Needless to say, lack of control over your physical therapy claims process also affects your practice cash flow negatively and robs you of any peace of mind.

Ultimately, your business is doomed to die if you cannot track and predict your cash flow easily. And since a stressed out practice owner drives away patients, the growth of your physical therapy practice is further hindered. Without sufficient growth you cannot achieve any long-term profitability.

Of course, you don’t have the time to micromanage each billing aspect. There are just too many failing or rejected claims to address with limited resources. But there is a high price to pay if you fail to follow up on your physical therapy claims: reduced cash flow for your practice.

Maybe you are blaming your untrained staff for the lack of consistent and effective physical therapy billing performance. But without the right tools like effective physical therapy software, no one can adequately keep track and follow up on all underpaid and denied claims. Claims that are not corrected are forgotten and affect the entire practice negatively. In fact, you cannot even evaluate your physical therapy billing performance without tracking your active claims backlog since it helps you determine the percentage of your AR past 120 days.

Nevertheless, managing a physical therapy practice is not all about claims processing, but rather a balancing act of multiple Key Performance Indicators (KPIs). The real challenge lies in prioritizing tasks since urgent but easy problems often delay the handling of more important matters. Seeing the big picture consistently instead of just putting out random fires ultimately determines the quality of your claims workflow management and physical therapy billing performance.

But without a centralized organization of tasks and performance it is virtually impossible to keep your eyes on the big picture. As a result, choosing the right physical therapy software functionality is vital for accomplishing this goal.

Naturally, the best physical therapy software is useless if you cannot configure it for your unique practice workflow. That’s why you should choose a system that provides adequate support in terms of customization and configuration.

At the end of the day every PT just wants to focus on treating patients rather than learning new physical therapy software. Hence, ease of use for workflow management is paramount. Equally important is the presentation of all data in an easy to digest way to make a meaningful analysis possible since text presentations of complex data is difficult and boring.

That’s why bestPT uses the Radar as your personal Practice Health Monitor. It displays multiple aspects of your practice at once and every member of your staff can see it on bestPT’s Home page every time they log on. Since the data collection is automated you don’t have to worry about wasting time on looking up your practice stats, including claims status. In fact, your entire practice staff can work as a team and monitor trends with the radar to detect any problem areas before they cripple your practice performance. You can even customize your workflow KPIs so you can track the improvement of your practice performance over time. We also help you see and understand the big picture by providing a daily radar analysis and monthly Health Checks with your SPOC as consistent follow up process.

Contact your SPOC to configure your Radar so you can track your physical therapy claims workflow and reach your practice goals.

Physical Therapy Software | How to Estimate Your Real Visit Documentation Costs

physical therapy documentation costIf you are trying to increase the profitability of your physical therapy practice only by adding new patients you may find yourself suffering from increased anxiety at the end of the month.

Although patients are the lifeline of your business, you also need to focus on increasing your efficiency along with your patient flow. But before you can make any kind of improvements to your practice performance with physical therapy software or other tools, you need to determine the status quo.

One of the Key Performance Indicators for your practice performance is documentation. Do you know how much your current physical therapy documentation software is really costing you aside from the fees charged for usage or purchase price? Since you are only getting paid for seeing patients, every minute you spent on documenting a visit results in lost income. As a result, the fees for your physical therapy software dwarf when you compare them to the real cost of your documentation.

It is important to know exactly how much income your practice is losing due to time spent on physical therapy documentation. If you replace the assumptions below with your own numbers you can calculate your estimated documentation loss per month, just like in the following example.


  • Your average monthly revenue: $20,000.
  • Your average patient visits per month: 280.
  • Your monthly hours of operation: 180.
  • Your average documentation time per patient: 10 minutes.


  • Your average time per visit: 180 hours/ 280 visits = 39 minutes
  • Time with patient: 39 minutes – 10 minutes= 29 minutes
  • Your efficiency: 29 minutes/39 minutes = 74%
  • Your hourly value: $20,000/(180 hours x 74%) = $150
  • Total Monthly documentation time: 280 visits x 10 minutes = 47 hours
  • Monthly value of 47 hours spent with patients: $150 x 47 hours = $7,000
  • Annual documentation time: 47 hours x 12 = 560 hours

=>Annual loss due to documentation: Hourly pay x # of annual documentation hours:

$150 x 560 = $84,000

So if your practice is generating $20,000 in income per month and it currently takes you 10 minutes to document one visit, you are essentially losing $84,000 a year. Over ten years, that’s $840,000 in missed opportunity! If you need help figuring out the real cost of your current physical therapy documentation software you can request an Individual Practice Evaluation here to get help from one of bestPT’s profitability specialists.

Physical Therapy Software | Your Starter Kit

Physical Therapy SfotwareIf you truly want to reach your practice’s potential as outlined in the Opportunity Analysis (OA), you could take advantage of available training for available system features. Granted, learning how to use a new physical therapy software system effectively to improve your practice performance can be quite challenging. But without investing the time to learn the system tools, you won’t be able to take advantage of the full scope of the system. Only by understanding the true value of the system and the methodology behind it, will you successfully use it and eventually accomplish building your dream practice. Read more

How does your physical therapy practice compare? | Performance Benchmarking

By Dr. Eldad De-Medonsa, PhD and Dr. Yuval Lirov, PhD 

physical-therapy-billing_performance-benchmarkingOn average, bestPT customers outperform industry profitability standards by a factor of two. In other words, the average physical therapy practice using bestPT solution generates twice as much cash-flow as her peers. The surprising aspect of this comparison is the cumulative effect of relatively small differences across several metrics that generates a dramatic improvement to the bottom line. For the comparison below, we used data stored in bestPT’s system vs. industry data resources available publicly and privately.

BestPT customers’ average number of annual visits per patient is 11.6, which is better than the physical therapy industry norm of 10.6 by nine percent. A better than average patient loyalty is often the result of superior physical therapy treatment quality and patient education.

bestPT customers’ performance

Industry norm


Annual Patient Visits




BestPT customers’ cash flow is above the industry norm. Better cash flow is usually the result of better Pay Per Visit (PPV) and better physical therapy billing performance. So bestPT customers are not only getting more money for their work – they are also getting it faster.

bestPT customers’ performance

Industry norm


Pay Per Visit




Average A/R > 120 days




On top of achieving better results for their patients, bestPT customers also achieve better results for themselves, projecting more than $700,000 net additional income over the next 10 years when treating 500 physical therapy patients per annum.

bestPT customers’ performance

Industry norm


Income per new patient




Patients per annum



Income per annum



10 years income



Since all this additional income is generated after bestPT customers have already paid their expenses and physical therapy billing fees, it is pure profit – resulting in more than double the industry norm for physical therapy profitability:

bestPT customers’ performance

Industry norm


10 years profit







Next steps:

  • If you are not using bestPT physical therapy software yet and want to see your own practice performance comparison, schedule your Initial Practice Evaluation here.

  • If you are already using bestPT physical therapy software and want to see your own practice performance, open a ticket to your SPOC.  For a SMART Plan, request a full-scope Radar analysis of your practice.

How to quantify your physical therapy practice potential in 5 steps

physical therapy billing opportunity analysisIf you have been struggling with making your physical therapy dream practice a reality, you can discover what has been holding you back using bestPT’s Opportunity Analysis. Comparing your practice’s current performance stats in five key areas with possible improvements will reveal the full income potential, weakly performing areas, and potential savings in fees.

The numbers will basically show you which key areas of your practice need improvement so that you can develop a SMART plan with specific, measurable, attainable, relevant and time-based goals. This can save you a lot of frustration typically resulting from lack of control and feedback.

Best PT’s Opportunity Analysis evaluates Key Performance Indicators (KPIs) in five key areas of your physical therapy practice:

1. Documentation Time
2. Billing Performance
3. Patient Relationship Management
4. Administrative Overhead
5. Claims Processing

1. Documentation Time

Starting with the Documentation Time, you can find out how much money you are losing by spending too much time on your physical therapy documentation. If you are like most other physical therapists, you would probably rather spend more time with your patients or family than catch up on paperwork in your well deserved free time. An easy improvement for this issue would be switching to a better-performing EMR system so you can reduce your documentation time while increasing your profitability and happiness.

2. Billing Performance

Losing sleep over the cash flow of your physical therapy practice can be extremely stressful, especially if you have no way of tracking unpaid and underpaid claims. Your Physical Therapy Billing Performance evaluation shows you how long it takes for your claims to get paid by calculating the AR percentage past 120 days. Needless to say, your practice’s cash flow is directly impacted by the amount of outstanding, unpaid claims. As such, you can improve your physical therapy billing performance and sleep better with an optimized claims processing system that detects errors before you even submit them to the payers.

3. Patient Relationship Management

Lack of feedback from your patients can create a lof anxiety as it leaves you clueless about potential issues affecting your patient flow. Analyzing your Patient Relationship Management paints a clear picture about your practice’s growth. By looking at how many no-shows as well as how many new patients your physical therapy practice sees on a monthly and annual basis you can determine your current patient flow. You can then eliminate your anxiety by fixing any existing problems with patient education tools and patient alerts.

4. Administrative Overhead

Do you feel frustrated with your practice management performance? If your staff is out of control while your Administrative Overhead expenses exceed your monthly collection you will definitely need to make some drastic changes. Using physical therapy software with a built-in task management system that encourages teamwork can restore order and improve practice performance.

5. Claims Processing

Is the price you are paying for your physical therapy billing staff right? Or do you worry that you might be paying too much while the majority of your claims seem to end up unpaid or underpaid? The Claims Processing analysis evaluates how much you pay your physical therapy billing personnel and how many of your claims require follow up with the payers. It’s safe to say that there might be room for improvement if a large portion of your claims are underpaid or denied in spite of any follow-up efforts from your billing person. BestPT’s Claims Scrubber can restore your peace of mind by detecting any claims errors before you submit them to the payers

Without this Opportunity Analysis you will never really know which KPIs are affecting your practice’s performance– and ultimately, your physical therapy practice will never reach its full potential. Needless to say, not knowing your practice’s weaknesses or potential areas for improvement will set you up for failure in an uphill battle against the insurance companies.

Granted, you may not be able to control all variables that affect your physical therapy billing performance, such as fickle patients or denied claims. But you can put yourself in the driver’s seat and take your physical therapy practice to new heights by comparing and contrasting current and potential future numbers. Essentially, your dream practice is only an Opportunity Analysis away.

How to use it?

1. Current bestPT clients: Request Opportunity Analysis from your SPOC
2. If you are not yet using bestPT software, simply schedule your Initial Practice Evaluation via web form here.

Physical Therapy Billing | How to be profitable and compliant

physical therapy billing cycleExcerpt from Medical Billing Networks and Processes – Profitable and Compliant Revenue Cycle Management in the Internet Age By Yuval Lirov 

“Patient loyalty is the key to continued physical therapy billing success in terms of both recurring and new revenue. As long as patients keep returning to your physical therapy practice, you maintain revenue stability – and as patients refer their friends and family, your physical therapy practice billing collections grow. In terms of physical therapy practice profitability, new patient acquisition is, by an order of magnitude, more expensive than loyalty management for existing patients.Time delay is a major problem of eroding patient loyalty. By the time you discover that you have a patient loyalty problem, it’s typically too late to do anything about the patients that have left. Patients typically desert you without ever saying good-bye, and your only way to discover patient attrition is by observing lower collections and more free time on your appointment schedule.Frequent patient communication is the only effective way to reduce such a time delay and increase the likelihood of timely loyalty problem identification and resolution. Such patient communications can resolve around any of the practice management components – from patient scheduling to SOAP notes to special healthcare literature to medical billing, insurance payments, co-pays and deductibles.

Patient Identification and Targeted Communications

It’s convenient to view targeted communications from the patient visit perspective:

  • Patients due for scheduled appointments or who owe you payments need a reminder.
  • Patients who recently had an appointment need results, interpretation, prescriptions and follow-up.
  • Patients with prescriptions that are about to expire may need to schedule a visit.
  • Patients who have not had an appointment for a long time need a reminder to schedule a checkup. A screening process schedule should be generated using procedure (CPT) and diagnosis (ICD) codes.
  • Patients with chronic conditions or permanent injuries need literature about recent progress in treating their conditions.
  • Patients who have had a long series of appointments need progress reports.
  • Patients who receive good progress reports need to be solicited for referrals.
  • Patients with bad progress reports need special literature and special appointments.
  • Patients waiting in the reception area need access to customized information about their specific conditions.

To generate such unique lists of patients, you system must combine scheduling, medical notes and billing data in a single to access and report from database.

Patient Communications Venue

While traditional phone and conventional mail systems are still in use, the Internet is the most effective Meaningful Use-compliant patient portal is the best and least expensive way to allow your patients to interact with you outside your office at their convenience and privacy. With this type of system your patients can do the following:

  • Review reminders and schedule appointments
  • Review test results
  • Ask you clarifying questions
  • Request prescriptions
  • Read special literature and progress reports that you send them
  • Send you referrals
  • Review medical billing history and pay invoices
  • Track their medical costs

Active patient loyalty management, based on selective patient identification for targeted communications at the patient’s convenience, is one of the most effective ways to improve practice profitability.”